Quote:During our scheduled maintenance period this morning we had a catastrophic hardware failure across a number of systems including some of our backup systems. We have the capacity and ability to recover from this failure. However, due to the extent of this failure we cannot provide an ETA on when service will be restored, we will continue to provide you updates as they are available to us.

We apologize, we would like to play just as badly as you would.

Quote:Compensation & Apology

We realize there is nothing we can do to make up for the last five weeks of unacceptable performance. We would like to reward your loyalty, patience, and understanding with the following:

1. Every player will receive 2,000 silver coins.
2. Every item in the Goblin Store will be unlocked until Wednesday, June 29 at 12 PM EDT (GMT -4) for players to use in their games (This excludes Nickname Changes, Custom Account Icons, and items not currently available for purchase).
3. Leaves from Tuesday, May 17 through Thursday, June 9 will be removed from all players. This is in response to numerous server issues, reconnection issues, etc. for users who should not have received leaves.

We sincerely thank the entire HoN community.

cr4zyd Wrote: